Frequently Asked Questions
Everything you need to know about your Kalevala experience.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. Please ensure the products are in their original condition with all tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Finder' tool.
Are your materials sustainably sourced?
At Kalevala, we are committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with fair-trade certified factories to ensure a minimal environmental footprint.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal where you can monitor your package's journey.